Shopping Basics
What is Decoden made of?
Decoden's main component is polyvinyl alcohol, which is non-toxic and harmless. It is commonly used for decorating mobile phone cases.
What are Decoden's properties after drying?
After drying, Decoden is elastic and has strong adhesion, allowing users to apply cream glue and attach decorations.
How to clean white Decoden?
While white Decoden may get dirty easily, it can be washed. Frequent wiping with alcohol can also help prevent dirt buildup.
Do accessories fall off easily?
Accessories are generally not prone to falling off naturally, but if they do, they can be reattached with glue.
Shipping & Returns Policy
Production & Shipping Times
- Production Time: All Moonlit Shells custom Decoden phone cases are meticulously handcrafted. Please allow 8-15 business days for your order to be created.
- Shipping Time: Once your order is completed and dispatched, the estimated shipping time is 10-15 business days.
- A Gentle Reminder: As each item is custom-made with care and shipped internationally, we kindly ask for your patience during this process. We promise your unique piece will be worth the wait!
Return Policy for Custom Products
- Due to the personalized nature of our custom Decoden phone cases, all sales are final once an order is placed, and we do not accept returns or exchanges for non-quality issues.
- Quality Issues: If you receive a product with quality defects, please contact us via email to discuss return or exchange arrangements. We are committed to ensuring your satisfaction with our craftsmanship.
Shipping Information & Order Tracking
- As a China-based merchant, we partner with trusted freight forwarders to ensure your custom phone case reaches you safely.
- Once your order has been handcrafted and dispatched to our freight forwarder, we will provide you with a tracking number via email.
- You can use this tracking number on the freight forwarder's official website or on a universal parcel tracking website (e.g., 17TRACK, ParcelApp) to monitor the progress of your shipment. Please allow a few days for the tracking information to become active after you receive the number.
Payment information
What payment methods does Moonlie Shells support?
Currently, Moonlie Shells only supports PayPal. We apologize for any inconvenience this may cause and are actively working to add more payment options in the future.
Does Moonlie Shells charge sales tax?
The website itself does not charge sales tax, but customers may be responsible for import taxes, duties, and customs fees depending on their region.
Contact Us
Email: luna@moonlitshells.com